We value every rider in the MX Blazepoint community and strive to offer a smooth and rewarding experience. While we aim to get things right the first time, we understand that certain situations may require a refund. This page explains how we approach those cases with clarity and fairness.
Only purchases completed directly through the official MX Blazepoint website may qualify for a refund. Items obtained through third-party platforms (such as Google Play) must follow that provider’s own refund process.
Refund requests must be submitted within 7 days of the original transaction. Requests after this period may not be accepted unless tied to system errors or delivery issues.
Use the contact form on our site and include the order number, date of payment, issue description, and any helpful documentation (e.g., screenshots or receipts). The more details you provide, the faster we can assist.
We aim to review refund inquiries within 3 to 5 business days. Approved refunds will be processed to the original payment method. Actual deposit timing may depend on your financial provider.
If you notice an unusual charge or encounter an issue, please reach out to us first. Many concerns can be resolved quickly without needing to escalate through payment platforms.
Refunds are intended to solve real problems — not to bypass content or abuse the system. Repeated or dishonest refund activity may result in account restrictions or revoked access to future purchases.
This refund policy may be adjusted over time to reflect new features or updates. The current version will always be available here. By making a purchase through our platform, you agree to these terms.
If something didn’t go as planned, we’re here to help. Just reach out — we believe in resolving issues with respect, speed, and transparency.